Q1:What should I do to find out about the status of my order after I have ordered a product?


The status of a product you have ordered can be checked from “Purchase History” on your account page after logging into your account.

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Q2:Where can I ask questions about the status of my order?


Feel free to make an inquiry using the [rinkak contact form]
https://www.rinkak.com/en/form/contact

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Q3:Are cancellations possible after payment has been made?


Cancellation after a payment has been made is not possible. Thank you for your understanding. However, if the piece that arrives at your door differs to what you ordered or if it is damaged, we will accept returns or exchanges. Also, limited to the above cases, if the buyer desires a refund, the refund process will be performed through rinkak. Please contact us on the [rinkak contact form]
https://www.rinkak.com/en/form/contact.

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Q4:My product hasn’t arrived. What should I do?


Please check if there is a non-delivery notice or if it has been put into your postbox. If the product hasn’t arrived, please contact us on the [rinkak contact form] (https://www.rinkak.com/en/form/contact).

Also please contact us on the same [rinkak contact form] (https://www.rinkak.com/en/form/contact) with problems such as the package being lost during delivery.

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Q5:Can comments be edited or withdrawn?


We do not accept requests to withdraw or edit comments. Thank you for your understanding.
* Please refrain from publishing personal information in comments.

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Q6:Can I return or exchange a product?


We cannot accept returns or exchanges based on the convenience of the buyer. However, if the piece that arrives at your door differs to what you ordered or if it is damaged, we will accept returns or exchanges. Also, limited to the above cases, if the buyer desires a refund, the refund process will be performed through rinkak. Please contact us on the [rinkak contact form] (https://www.rinkak.com/en/form/contact).

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Q7:Where can I check the rinkak delivery conditions?


Please view the "Notation based on the Act on Specified Commercial Transactions” page for details.

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Q8:How long will it take for the product to arrive?


Products listed on rinkak are manufactured after we receive your order. Please understand that it will take 3 to 4 weeks from manufacturing to dispatch. In addition, you can check the status of the orders you have placed through the “Purchase History” on your account page.

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Q9:Product was obviously wrong / broken.


If the product is different from what you ordered or has already broken, it can be returned and replaced. In addition, rinkak implement refund procedure if purchaser hope to do that under the situation. “contact form”

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Q10:Can I ship goods together with different products?


No,we can’t. Products are manufactured in order of being placed an order. Duration of completion are different respectively. Because of that, we can’t ship multiple goods all together. Moreover, there are some fragile products, so we carefully pack and ship a product one by one.

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