Q1:How do I go shopping on rinkak?


You can check the ordering system here.

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Q2:I want to ask the creator a question.


We haven’t set up a feature to directly message a creator. Please ask questions by posting a comment on the product page.

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Q3:What payment methods can I use?


You can make payments using a credit card or with a PayPal account. For details on payment methods, check here.

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Q4:Can people residing outside Japan make purchases?


People residing outside of Japan can make purchase.

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Q5:Can I send a present for a friend directly to their house?


This is certainly possible. Please enter your own address for the customer address and your friend’s address for the delivery address.

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Q6:Do you offer a wrapping service for presents?


We’re very sorry, but at the present stage we do not provide a present wrapping service. Thank you for your understanding. We do have plans to offer a present wrapping service shortly.

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Q7:I would like to change the address I registered last time I was shopping. How can I do this?


You cannot change customer information, your address, or the delivery address for transactions that are in progress after checkout. If there is a change in your address, please send a message to that effect from the contact page. In addition, you can register your new address for the next time you make an order. In doing so, make sure you enter your address correctly.

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Q8:Can I access rinkak from mobile phone?


Please not that we can't guarantee access movement from mobile phone and smartphone.

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