Q1:How much does delivery cost?


Please check the details recorded under “Delivery Charges” on the cart page.

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Q2:I’m not sure if my order has gone through properly.


A confirmation email will arrive when your order has been completed.
If a confirmation email doesn’t arrive even after completing an order, it is possible that there is a mistake in the email address you registered or that emails from rinkak are being blocked. Try logging in again and if you can’t login successfully with the correct email address then contact us on the [rinkak contact form]
https://www.rinkak.com/en/form/contact
specifying your user name and the correct email address. If you can login successfully, check your email account settings or your spam settings.

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Q3:I placed an order but I haven’t received a confirmation email.


There is a possibility that there is a mistake in the email address you registered or that emails from rinkak are being blocked. Try logging in again and if you can’t login successfully with the correct email address then contact us at support@rinkak.com, specifying your user name and the correct email address. If you can login successfully, check your email account settings or your spam settings.

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Q4:Can I cancel a transaction?


At rinkak, in general we do not accept cancellations, returns, or exchanges.

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Q5:The link in the notification email from rinkak is disabled.


It appears that links posted in emails sent from rinkak may become disabled or get rejected depending on the settings of the individual model such as the settings for each domain and the mobile phone's anti-spam filter. If you cannot read the contents of emails such as notices and emails regarding transactions, we apologize for the inconvenience, but you will need to directly access the rinkak page, log in, and check the details from your account page.

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Q6:Are products ordered in rinkak including tax?


All products in rinkak are including tax.

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